Privacy Policy

Vireya Wellness ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and safeguard your personal information when you visit our website, enquire about our services or attend our clinic in Marylebone, Central London.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Vireya Wellness is a women-only Acupuncture and Hijama clinic based at Charterhouse Clinic, 98 Crawford Street, Marylebone, London W1H 2HL. For any privacy-related questions, please contact us at info@vireya.co.uk.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — your name, email address, phone number.
• Health information — medical history, current symptoms, medications, lifestyle and any details relevant to your treatment, gathered during your consultation.
• Appointment information — dates, times and treatments booked.
• Communications — messages you send to us by email, phone, SMS or WhatsApp.
• Website data — anonymous technical information such as browser type and pages visited, used for site improvement only.

3. How We Use Your Information

We use your information to:

• Provide safe, personalised acupuncture, Hijama and complementary treatments.
• Manage your appointments, send reminders and respond to enquiries.
• Maintain accurate clinical records as required by our professional bodies.
• Comply with our legal, regulatory and insurance obligations.

4. Lawful Basis for Processing

We rely on the following legal bases under UK GDPR:

• Consent — for collecting and using your health information.
• Contract — to provide the treatment services you have booked.
• Legal obligation — to maintain clinical records and comply with regulators.
• Legitimate interests — to run our clinic and respond to enquiries.

5. How We Protect Your Information

Your information is kept strictly confidential. We store records securely — paper records are held in locked storage and digital records are protected by passwords, encryption and access controls. Only your treating practitioner has access to your clinical notes.

6. Sharing Your Information

We do not sell, rent or share your personal information with third parties for marketing. We may share information only when strictly necessary:

• With your explicit consent (for example, to liaise with your GP).
• With our regulatory or professional bodies if required.
• Where we are legally required to do so by law or court order.

7. How Long We Keep Your Information

In line with guidance from our professional bodies, we retain clinical records for a minimum of 7 years after your last appointment (or longer where required for under-18 records or insurance purposes). After this period, records are securely destroyed.

8. Your Rights

Under UK GDPR you have the right to:

• Request access to a copy of your personal information.
• Request correction of inaccurate or incomplete information.
• Request erasure of your information (where legally possible).
• Restrict or object to certain processing of your information.
• Withdraw consent at any time, without affecting prior lawful processing.
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, please email info@vireya.co.uk.

9. Cookies

Our website uses only essential cookies needed for it to function correctly. We do not use tracking, advertising or third-party marketing cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

Vireya Wellness
Charterhouse Clinic, 98 Crawford Street
Marylebone, London W1H 2HL
Email: info@vireya.co.uk
Phone: 07424 303548